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Riders Wholesale / Mooser Moto LLC. Warranty

For every Mooser Moto, LLC. or BY product purchased, you will need to fill out a "Warranty Registration Form". You are going to need to make (2) Copies of the form; one for you, the customer, and one for RidersWholesale / Mooser Moto, LLC.

Step 1. Download A Copy of the Form Here

Step 2. Read thoroughly and fill out completely

Step 3. Mail or fax in within 14 days of the original purchase date with receipt to activate your product warranty

Mail:

Mooser Moto, LLC.

Attn: Warranty Dept.

1966 Hilton Dr.

Statesville, NC 28625

Fax:
Attention: Warranty Department
1-704-873-6626

Failure to return the completed warranty registration form, product will not be covered under warranty.
Bumper-to-Bumper Warranty

Riders Wholesale / Mooser Moto LLC. guarantees all of our products from manufacturer's defects within the first 90 days from the date that you receive your item. This is our standard "parts only" warranty that comes with each unit. This warranty covers factory defects only. Riders Wholesale / Mooser Moto LLC. does not cover parts broken by the user. All warranty parts that are needed will require the customer to pay a shipping and handling fees to return parts. Riders Wholesale / Mooser Moto LLC. recommends that you contact a small engine mechanic to make repairs on your product.

File a Claim

To file a claim within your warranty, download a copy of our warranty claim file and mail the claim form to us with the original part. We require that the original part be returned to us along with a brief description of the nature of the problem. Items are covered for regular use, and if we determine that the problem is due to abuse or misuse, that might not be covered under warranty. In this case, the customer may incur the charges for the repair. We will make the final decision regarding if the merchandise is covered or not upon our reciept of the item(s).

Our warranty is in effect ONLY under these circumstances:

The product is completely assembled correctly by an automotive/motorcycle technician.
The crank case and gear oil has been changed upon start-up.
The product is used under normal conditions; i.e. for its intended purpose
The necessary, consistent maintenance has been performed on the unit.

The only parts your warranty excludes are:

Tires
Filters
Gaskets
Batteries
Lubricants
Plastics
Spark Plugs
Hoses
Crash, Accident (Operator Error)
Unauthorized Outside Repair
Clutches or Gearing on Semi-Automatics

The units we sell are all 4 stroke and typically are easy to work on. Most people that work on motorcycles can perform service on our products. If you are not comfortable servicing one of our products, we recommend that you find a local small engine mechanic in your area. Often, we have found that any typical lawn mower repair shop is capable of servicing our products. Our techs are available to assist you with questions about your unit and are highly knowledgeable about our products.

Returns

Defects caused by the manufacturers are the only ones that will be covered. There are no refunds on items that have been used. All sales are final. Riders Wholesale / Mooser Moto LLC. makes every effort to ensure that our products are functional and damage free prior to shipment from our warehouse. Each customer must inspect the shipment while the shipping company is at your door. Merchandise returned to Riders Wholesale / Mooser Moto LLC. within a week must be in 100% new condition, and be able to be resold. If it is its original condition, and meets warranty requirements, Riders Wholesale / Mooser Moto LLC. will provide a refund less a 15% restocking fee. The customer is responsible for all shipping costs. Also, the product must be in a box without any signs of assembly or usage. Mechandise that has been used, abused, damaged, worn, or ridden will not be a cause for a refund. Also, Riders Wholesale / Mooser Moto LLC. recommends that you research the details regarding the legality of scooters & ATV's in your state.

Damages

Damages that may occur due to customer misuse or improper care and maintenance (including but not limited to exceeding the weight limit, negligence by the user, or blatant misuse of normal intended operations) are not covered under the warranty. To better help our customers locate issues on their units, we may ask that the warranty part be sent to our parts department for inspection and testing for defects. If asked to send the parts, no warranty parts will be sent out until parts are received. Now this is only if we ask, which we typically do not.

This warranty is provided to the original customer and is non transferable. There is no agreement or warranty, expressed or implied other than those stated in this agreement. Okay, just a little bit more to go and we’re finally done. Riders Wholesale / Mooser Moto LLC. does not provide or pay for labor and is not responsible for the payment of damages for incidental or consequential loss arising from injury. Ride at your own risk. All sales are final. Returns or Exchanges are not offered under any circumstance. We do sell awesome products so this shouldn’t even be an issue.

Shipping Damage

Please note that any "shipping damage" that occurs during the shipping from Riders Wholesale / Mooser Moto LLC. or one of it's affiliate warehouses to the customer is the responsibility of the customer to initiate the claim with the shipping company. This will include contacting shipping company and notate what damage occurred and be responsible for parts claims.

Please look over crate and notice any concealed damage that may have occurred during shipping. Once you sign off on the receipt, regardless of who signs, the responsibility is on the customer from point of receipt.

Riders Wholesale / Mooser Moto LLC. safely packs and crates all units prior to shipping out of our warehouse. In the event that an item has been lost or damaged during shipping, please log onto our website and fill out a shipping damage form. The buyer must have shipping insurance at the time of the initial order in order to be eligible for replacement or reimbursement. Again, be sure to inspect your package when it arrives. If there is damage, notify us immediately.

If you need a part, contact our parts department here so we can help you out. We use the email system so we have better documentation for your part. We typically can get a part out to you within 5 business days. If desired part is not in stock lead time could be 3-5 weeks.